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When you hear better, you feel better. And so do we.™

Luna Family Hearing is a local, family-owned hearing care company with offices throughout the Pacific Northwest.

About Us


Luna Family Hearing is a locally owned and operated hearing care company that you can depend on to help you hear better. We promise expert, reliable care. We take your hearing challenges personally because we know that when you hear better, you feel better. And so do we.


What To Expect

Treating hearing loss. Today’s hearing aids can help most people regain much of that lost ability through digital sound processing. It begins with a thorough diagnosis that includes a series of hearing tests as well as information that you provide about where you have the most difficulty with your hearing.

Getting hearing aids. Should your treatment include hearing aids, the fitting process begins with computerized programming of your hearing aids to match your loss. This is a highly individualized process conducted by our licensed hearing care professionals.

Setting your expectations. It’s important that you understand what hearing aids can and cannot do. While they will not restore your hearing to exactly what it was when you were young, digital hearing aids can significantly improve your ability to hear and understand speech, and to hear other sounds you enjoy including music. We can also adjust them to optimize your hearing in the situations where you need them the most.

Our Pricing Policy

Hearing aids are an investment in your quality of life. Our prices are posted in each of our offices. We also explain the differences between various hearing aids in a way that you can understand and easily evaluate their cost and value. There is no negotiating or wondering about what you are paying for. Financing is available to those who qualify.


Frequently Asked Questions



Q. What causes hearing loss?

A. In 90% of all cases, hearing loss occurs because the delicate hair cells in the inner ear are irreparably broken or do not otherwise function properly. This means that the brain does not receive all the sounds and frequencies it needs to provide a complete soundtrack. It is like removing high keys on a piano and asking somebody to play a well-known melody. Even with only six or seven notes missing, the melody might be difficult to recognize and simply wouldn’t sound right.

Types and causes of hearing loss
In most cases, your hearing healthcare professional can determine the nature of your hearing loss and quite closely pinpoint what caused it. Hearing loss can be either conductive or sensorineural, or both.

Sensorineural hearing loss
Sensorineural hearing loss is by far the most common hearing loss. The condition refers to problems in the cochlea or auditory nerve. Most are due to deterioration of the tiny outer hair cells that line the cochlea and transmit sound to the auditory nerve and then the brain. This accounts for 90% of permanent hearing losses. Often, it is a natural part of aging, but other causes could be:

  • Traumatic exposure to noise
  • Genetic disposition
  • Viral infections of the inner ear
  • Certain medical treatments such as chemotherapy and radiation therapy
  • Head injury

Sensorineural hearing loss can’t be corrected medically, but can usually be improved through the use of hearing aids.

Conductive hearing loss
This condition is caused by any obstruction or malfunction of the outer or middle ear that prevents sound waves from reaching the inner ear. Some of the causes of conductive hearing loss can include:

  • An accumulation of earwax
  • A collection of fluid in the middle ear
  • Abnormal bone growth in the middle ear (otosclerosis)
  • Middle ear infections (otitis media)
  • Perforation of the eardrum

Most conductive losses can be treated medically, but there are times when hearing aids are needed.

Mixed hearing loss
A mixed hearing loss is not as common as other types of hearing loss, but does occur in some segments of the population for a variety of genetic or other reasons.

A mixed hearing loss is a combination of both a sensorineural hearing loss and a conductive hearing loss. Mixed hearing losses can be treated medically for the conductive component in some instances, but the majority of mixed hearing loss is treated through the use of hearing aids.

Q. Why do prices of hearing aids vary so much?

A. Generally, the price of a digital hearing aid goes up as you add special features and technology, like personalized noise reduction or bluetooth capability. The latest technology incorporates direct streaming of audio signals to the hearing aids, such as cell phone calls, television audio, music and media – all streaming directly to your ears! Pricing should never be a mystery, though. Ask us and we will explain in simple, straight forward terms the cost of each hearing aid and technology level we offer. We will always recommend the model and style of hearing aid that we know, through years of experience, will benefit you the most for your lifestyle and budget.

Q. Do you offer an evaluation period for new hearing aids?

A. At Luna Family Hearing, we always offer a 30-day evaluation period for trying out your new hearing aids in a variety of settings. We want to make sure you are doing the best you can with your new hearing aids working together to meet your needs.

Q. Is financing available?

A. We work with third-party financing companies that will finance your purchase for up to 60 months. You can finance the entire purchase or a portion of your purchase. We always work with you to meet both your hearing needs and your budget. You can own digital hearing aids for as little as a $59.00 per month payment for each hearing aid purchased. We offer HealthiPlan, Wells Fargo Health Advantage or CareCredit for hearing aid financing options for our clients.

Q. How do I get started?

A. Accurate measurement of your hearing loss is the first step. At your appointment we will ask you about your medical history and perform a physical exam of your ears, in addition to testing your hearing. Using advanced testing equipment, we measure your hearing to determine where loss has occurred and to what degree. We also measure your ability to understand speech clearly. A hearing test evaluates your hearing sensitivity and is generally performed using an audiometer, which determines the softest level at which you hear different frequencies. Once we have the whole picture, we can complete your evaluation and recommend hearing aids for your individual lifestyle. Call us for more details or to set up an appointment: 1-855-HEAR-NOW.


Price Match Guarantee

POLICY
We understand that price is a big part of your decision and want you to be confident and trust your decision to choose Luna Family Hearing.

If you or a loved one is going to purchase hearing aids then, let Luna Family Hearing be your hearing care provider of choice. Our goal with our Price Match Guarantee is to make all prices equal so that you don’t have to limit your decision based on price. At Luna Family Hearing, we believe that customer care and service are the most important factors in your hearing care and essential to your long-term success with and enjoyment of your hearing aids. Choosing Luna Family Hearing is the smartest decision you can make because we believe that no competitor can beat the exceptional customer service and excellence in care that you will receive with us!

When you need hearing aids, think Luna Family Hearing. We are committed to offering you the best possible prices. We believe in being upfront with our pricing – this is why our hearing aid prices are not hidden, but are posted right on our website and in our offices. And, to make you feel even more confident in your decision to purchase from us … we will match any local competitor’s hearing aid price!

If we do not already have the lowest price, Luna Family Hearing will match a similar retailers’ valid quote or advertised price on hearing aids and will match that price within 30-days of your purchase. Some restrictions apply. See below for details.
GUIDELINES FOR PRICE MATCHING

  • A copy of a competitor’s current and comprehensive hearing test or a hearing test and hearing aid evaluation by a Luna Family Hearing Provider is required in order to be eligible for the Price Match Guarantee.
  • Only valid on the price of hearing aids. The Price Match Guarantee does not apply to the cost of diagnostic services, re-checks, or ancillary items such as batteries.
  • The Price Match Guarantee only applies to hearing aids of the exact manufacturer, model, style, and model year.
  • Price Match Guarantee is valid within 30 days of the execution of the Purchase Agreement between Luna Family Hearing and customer for Private Pay purchases only. Price Match Guarantee is not valid for customers who use health insurance to pay for hearing aids, nor third-party payers, nor workers’ compensation claims due to the rules, regulations, and contractual obligations set forth by such payers.
  • We require proof of competitor price. Customer must produce a valid quote or ad for consideration. Qualifying ads shall clearly identify type of hearing aid, including make and model, price, and competitor must be an authorized hearing aid retailer. A quote must be less than 30 days old and an ad cannot be expired.
  • Price Match Guarantee cannot be combined with any other promotional offers.

WE ARE UNABLE TO OFFER THE PRICE MATCH GUARANTEE IN THE FOLLOWING SITUATIONS

  • Competitor private label product price promotions.
  • Quotes or ads where the actual price, brand, or model cannot be determined.
  • Buy one, get one free ads with no specific price or product details given.
  • Promotional items or gift cards with purchase.
  • On used, pre-owned, or auctioned products.
  • Going out of business sales, discontinued models, or manufacturer close-out prices.
  • Competitor ads from outside the Luna Family Hearing office’s local trade territory.
  • Online/Internet only ads.

Luna Family Hearing reserves the right to modify this policy at any time and upon its discretion


Blog

Welcome to our blog.


3 Ways to Support Friends and Family with Hearing Loss

On February 2, 2016

3 Ways to Support Friends and Family with Hearing Loss

Now that the new year is well underway, give a thought to those friends living with hearing loss. Hearing loss is largely invisible, easily misunderstood and quickly forgotten by others. Maybe 2016 is the year you make it easier for those friends. Here are three simple things you can do to help the people around you who live with hearing loss

#1—Consciously Turn Toward Your Friend When Speaking

Turning toward your conversation partner is a visible communication cue that actually works well for those with and without hearing loss. Turning toward the person you are speaking to lets them see you form words with your mouth as you also signal your intentions with your eyes, face and posture. Turning toward someone when speaking also communicates their value and the importance of the communication.

#2—Choose Quieter Outings

Restaurants are notoriously loud. They are loud because the chatter, clatter and music seem to create a cheery vibe. But noisy restaurants can be difficult for those with hearing loss. Finding quieter venues is a first step when planning an outing with a friend with hearing loss. There may also be quieter places even in noisy restaurants: places with more sound-absorbing fabrics and less reflective surfaces. Your friend will appreciate your help in keeping them in the conversation.

#3—Stay In Conversation

Those with hearing loss can feel isolated at times. There are stresses and strains with not hearing clearly, and lots of mental activity with trying to catch words that sound less than clear. Sometimes the easiest route is to not interact at all. Be the friend who works to include them in conversations and encourages them to participate when they’re comfortable.

If you or a family member or friend is experiencing difficulty with their hearing – we’d love to help them hear be best they can in 2016!

We offer a free hearing exam ($100 value) along with a complimentary consultation and demonstration of the latest technology in hearing aids.

Call us at 425-455-5596 or 1-855-HEAR-NOW (from OR and WA) to schedule an appointment at any of our 15 locations or provide your information to receive a call from our staff to schedule an appointment at http://lunafamilyhearing.com/ReSoundLiNX/index2.php

Luna Family Hearing client, Win Whittaker, shares his hearing aid experience at CES in Las Vegas with ReSound.

On January 8, 2016

This week, ReSound returned to Las Vegas for the 2016 CES to show off the world’s leading hearing technology for the third consecutive year.

ReSound was among the 3,600 exhibitors showcasing the latest technology across categories like automotive electronics, personalized health care solutions, unmanned vehicles, connected devices, 3D printers, gaming and more.

New this year, ReSound offered attendees a hearing loss experience simulation, alongside interactive demonstrations to allow people to experience the true impact of ReSound’s Smart Hearing technology.

ReSound received several awards and recognition including CES 2016 Innovation Awards Honoree (ReSound LiNX2), 2016 Bluetooth Breakthrough Award Winner, Application Catetory (ReSound Smart app), ShowStoppers Envisioneering Innovation & Design Award (Winner, ReSound LiNX2; Honoree, ReSound Smart app) and the iPhone Life Magazine Best of CES 2016.

Laurel Christensen, PhD, Chief Audiology Officer for ReSound, and Win Whittaker, experienced mountaineer and ReSound LiNX2 wearer, spoke with Digital Health LIVE! and shared their perspectives on ReSound Smart Hearing solutions. Win also shared his personal hearing journey and how ReSound has improved his quality of life.

Dr. Christensen also participated in a panel hosted by Digital Health Summit, “Superpowers in Sensing,” to share how ReSound is leading the industry in innovative, new technologies that empower people to take control of their hearing health, and restore effortless hearing through its complete ecosystem of Smart Hearing solutions.

For more information about how to begin using this technology, please contact your local Luna Family Hearing office at 1-855-HEAR-NOW or 425-455-5596 to schedule an appointment for a Complimentary hearing exam and ReSound LiNX demonstration.Luna Family Hearing client, Win Whittaker, featured hearing aid user at CES in Las Vegas with ReSound

Luna Family Hearing client, Win Whittaker, featured in Tacoma News Tribune article today!

On August 22, 2015

Win Whittaker still finds perfect pitch in mountains, despite hearing loss

http://www.thenewstribune.com/outdoors/article31359170.html

BY CRAIG HILL

Staff writer

 

Win Whittaker wasn’t the first person to notice he was starting to lose something important.

His wife, Sarah, brought it up about a decade ago, when the mountain guide was in his late 30s.

It seemed as though Whittaker was losing his hearing.

He wasn’t so sure. He’d turned three of his passions — mountaineering, movies and music — into a career, and good hearing was important to all three.

Whittaker wasn’t having issues guiding clients for Rainier Mountaineering Inc., making movies or performing music with his band, Wet Heat.

But after a few more years, Whittaker started to realize his wife was right.

“When I was teaching climbing school, I sometimes would have to ask a client to repeat a question,” Whittaker said.

When he was working on music and movies, he’d have to compensate, taking extra steps and referencing other music to ensure he was getting the right sound.

“It started to become very noticeable,” Whittaker said.

He’d spent most of his life around loud music, and his genes probably weren’t working in his favor, either. His father, legendary mountaineer Lou Whittaker, has hearing loss. “Part of this is heredity, I think,” Whittaker said.

Whittaker talked to his audiologist, and he knew hearing aids were in his future. But he feared traditional hearing aids might amplify the sound of wind on the mountain and perhaps hinder his music- and movie-making efforts. He wanted a device he could easily control.

Then, on a trip to the Washington State Fair in Puyallup last year, he stopped by a booth for a device called the ReSound LiNX2.

He was instantly taken by the device. He could fine-tune settings using his phone or watch. He could even take calls and listen to music through the hearing aids.

Whittaker was sold. But what about the stigma of wearing hearing aids as a 49-year-old?

Whittaker is a member of the Northwest’s most famous mountaineering family. His dad founded Rainier Mountaineering. His uncle, Jim Whittaker, was the first American to summit Mount Everest. His brother, Peter, is RMI’s co-owner.

And Whittaker’s office, Mount Rainier, is the training ground for some of the most talented people in one of the world’s most macho professions.

ReSound had a solution for the hearing aid stigma issue, too, as it turned out. The tiny devices are offered in skin tones and are described by the manufacturer as discreet.

But Whittaker says he didn’t care about any stigma. He chose “Monza Red,” the flashiest of the 14 colors. “I’m flaunting them,” he said with a laugh.

He tells his clients about the devices. And he promotes them for the company.

Whittaker noticed a difference as soon as he put on the hearing aids. He remembers the sound of feet walking on wet cement and being excited to hear, once again, small sounds he’d been missing for years.

He started using the devices while guiding this summer. A quick tap of his watch allows him to turn down the howl of the wind in his ears.

Another tap and his hike has background music.

“I joke with clients that if I look like I don’t hear you right away it’s not because I can’t,” Whittaker said. “It’s because I’m listening to Pink.”

He says he never considered his hearing loss a safety issue. He could always hear rock and ice fall. But, now, he’s hearing much more.

“It’s like I can hear a small pebble falling,” Whittaker said. “I’ve had several people say, ‘Whoa, dude, how are you hearing that?’

“… I feel a little bionic.”

Whittaker climbed 14,411-foot Mount Rainier for the first time when he was 12 and has 185 summits to his credit. He says the mountain (and international windsurfing trips) is where he’s meant to be. More so than Hollywood, he now knows.

From 1994-99 he worked at making what he describes as “family movies.” His credits include more than a dozen films. He wrote background music for scenes in some of the movies. He still guided while he worked in the movie business and eventually it was these trips that inspired him to return almost entirely to the mountains.

Whittaker says one of his favorite film projects is “Sherpa: The Proving Ground,” a 2002 movie he directed. The documentary looks at the sherpa training program at the Himalayan Mountaineering Institute.

Other movies he has worked on include “A Life Less Ordinary,” “The Runner” and “Stranger Than Fiction.”

He still plays music and is working on a new movie he hopes to release in 2016. It is a documentary on his father. Whittaker has also directed a film festival in Ashford for nearly a decade.

Reclaiming his hearing has added another level of pleasure to all of these pursuits, Whittaker said.

“It’s made a world of difference.”

Luna Family Hearing client featured in USA Today article!

On August 5, 2015

Luna Family Hearing is proud to let you know that one of our clients has been featured in an article in USA Today titled “Don’t let a disability stop you from using your smartphone” due to his success with the ReSound LiNX2 hearing aids!

August 5, 2015

NEW YORK — As an expert mountain climber who guides clients at night up Mount Rainier in Washington state, Win Whittaker knows how critical it is to be able to listen for falling rock.

Only Whittaker is hard of hearing, having gradually lost his hearing through the years because of the time he spent in a rock ‘n’ roll band and around fireworks.

Whittaker now climbs while wearing ReSound LiNX2 hearing aids, which he controls via apps on his iPhone 5s and Apple Watch.

“I’m not sure how I got by without having the hearing aids because it’s a crucial part of my job in keeping us all safe on the mountain,” he says.

A quarter of a century ago, when the Americans with Disabilities Act became law, the idea that we’d all be carrying smartphones (and some of us wearing smart watches), much less scaling mountains with them, would have seemed unfathomable. It would have been even more remarkable to think back then that people with a variety of physical impairments — poor vision, motor disabilities, hearing loss — would be getting the same rich experiences from such devices.

The United Nations’ World Health Organization says more than 1 billion people, 15% of the global population, have some form of disability. And whether you identify with a particular disability or not, as you age you likely don’t hear or see quite like you used to.

Apple CEO Tim Cook recently tweeted, “Accessibility rights are human rights. Celebrating 25yrs of the ADA we’re humbled to improve lives with our products. #ADA25.”

Apple and Google have baked strong accessibility tools into the iOS and Android ecosystem, respectively. While some tools are meant to complement third-party devices, from hearing aids to Braille keyboards, many just make the phones themselves easier to use. Some features we all enjoy — think Google Now or Siri, or auto-correction — weren’t designed with accessibility in mind, though they can lend an assist just the same.

Here’s an overview of accessibility features found in both platforms:

On iPhone, start by tapping Settings on the home screen, tapping General and tapping Accessibility.

On Android, go to Settings, scroll down to system settings, and tap Accessibility.

Keep in mind that though a core accessibility framework is built into Android, the open nature of the software platform means that features will vary from device to device, and you may have to work a little harder to find tools that are already part of iOS. The positive: Android accessibility is open to developers.

I’ve been examining accessibility features on a Google Nexus 6 phone running Android Lollipop and an iPhone 6 Plus running iOS 8.

Obviously, if you or a loved one have a specific accessibility need, go beyond the tools I’ll mention here, and search Apple’s App Store or the Google Play Store for apps designed specially to help with given disabilities or diseases. Pay attention to tutorials because not every accessibility feature is intuitive.

Here are some useful tools:

— Tools for blind or visually-impaired users. On the iPhone, you can summon a VoiceOver feature that speaks aloud the items on the screen. You can drag a slider to alter the speaking speed, and even change the dialect of the screen reader voice (U.S. English, Australian English, Irish English, South African English). In all, VoiceOver is available in more than 30 languages.

The rough equivalent on the Nexus 6 Android is called TalkBack. Under TalkBack, you’ll have to learn master certain gestures to navigate the device.

On Android and the iPhone, you can turn on a zoom feature to magnify the screen via various gestures, double-tapping with three fingers on the iPhone, triple-tapping the screen with the Nexus.

Other switches let you invert the colors on the display almost like a film negative — on Android this color inversion feature is labeled “experimental” since it can affect the phone’s performance. Another experimental feature on Android can compensate for color blindness. On the iPhone, you choose a grayscale setting that eliminates colors altogether.

You can also take advantage of larger and/or bolder text.

— For the hard of hearing. Apple has partnered with manufacturers on so-called Made For iPhone Hearing Aids with no “intermediary” remote control or additional accessory required. The ReSound LiNX2 used by Whittaker is one of them. Still, the ReSound and just about all the Bluetooth-powered hearing aids out there work on Android as well.

Even if you don’t wear a hearing aid, there are tools that may lend a hand (or ear).

On the iPhone, for example, the LED can flash when an alert comes in, a feature that kicks in when the phone is locked or asleep. If you’ve lost your hearing in only one ear, you can flip on a mono audio setting that combines the left and right channels, so that both can be heard through headphones.

On both platforms, you can turn on close-captioning or subtitles.

— Other tools. A Guide Access tool on the iPhone can limit use to a single app or restrict touch aspects to certain parts of the screen. This might help parents of an autistic child who has difficulty maintaining focus.

Another iOS setting, called Switch Control, allows you to use the phone by sequentially highlighting items on the screen that can be activated through an adaptive accessory, used by folks with severe paralysis or manual dexterity issues. The Android alternative is called Switch Access. Depending on the level of the disability, single switches or multiple switches might be used.

Despite all the major progress that has been made in accessibility there’s more that needs to be done. Eve Anderson, Google’s manager of accessibility engineering, says the exploration into “cognitive impairment is behind everything else.” That covers everything from ADHD to dementia.

For now, Chicago-area firefighter Steve DeLuca, who also wears a ReSound hearing aid with an iPhone 5s–he experienced hearing loss after a brain tumor–uses his phone a lot.

“I listen to music, when I run I use it, when I watch YouTube videos on my phone, it’s all going through my hearing aid,” he says. “Everything you do on your phone, I do the same thing, except that I’m hearing it through my hearing aid.”

Email: ebaig@usatoday.com; Follow USA TODAY tech columnist @edbaig on Twitter

summit Me skime in hat

 


Our Products & Services


Our Products
We offer a full range of digital hearing aids in the following styles:

  • Invisible in the canal
  • Completely-in-the-canal
  • In-the-canal
  • In-the-ear
  • Behind-the-ear
  • Open-ear
  • Receiver-in-the-canal

Our Services
Our services for children and adults, include:

  • Complete hearing evaluations
  • Hearing aid fitting
  • Thirty-day evaluation period for all hearing aids
  • Hearing aid repairs whether you bought your hearing aids from us or elsewhere
  • Assistance with tinnitus or “ringing in the ears.”
  • Hearing aid batteries and accessories
  • Custom Earmolds for iPods, Musicians, Hearing Protection and Swim Plugs

Luna Family Hearing Locations


Washington

Bellevue (map)
208 Bellevue Way NE
Bellevue, WA 98004
425-455-5596

Edmonds (map)
21920 76th Ave W, Suite 103
Edmonds, WA 98026
425-744-0891

Everett (map)
3726 Broadway, Suite 107
Everett, WA 98201
425-259-5066

Mount Vernon (map)
1810 E. College Way, Suite 110
Mount Vernon, WA 98273
(360) 336-5881

Puyallup (map)
311 River Road, Suite 103
Puyallup, WA 98371
253-845-3190

Renton (map)
17916 Talbot Road S.
Renton, WA 98055
425-228-8880

Stanwood (map)
26911 98th Dr NW, Suite C
Stanwood, WA 98292
360-926-8926

Tacoma (map)
Allenmore Medical Center, Building B
1901 S. Union Ave., Suite B-2001
Tacoma, WA 98405
253-272-3090

Vancouver (map)
11516 SE Mill Plain Blvd, Suite J2
Vancouver, WA 98684
360-882-8027

Wenatchee (map)
620 N. Emerson Ave, Suite 204
Wenatchee, WA 98801
509-663-2157

Oregon

Canby (map)
925 SW 4th Ave
Canby, OR 97013
503-266-9668

Clackamas/Happy Valley (map)
11390 SE 82nd Ave, Suite 801
Portland, OR 97086
503-653-5004

Oregon City (map)
19142 S. Molalla Ave, Suite C
Oregon City, OR 97045
503-518-3300

Portland – 21st & Broadway (map)
2100 NE Broadway, Suite 305
Portland, OR 97232
503-236-3368

E. Portland – 122nd & Glisan (map)
11942 NE Glisan Street
Portland, OR 97220
503-252-3238

Contact

As a local, family-owned business, we really appreciate your choosing Luna Family Hearing for your hearing care needs. We are accountable to you, as professionals and as your neighbors. — John and Andrea Luna

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